Frequently Asked Questions
Please read our sales FAQ before sending us a message. If you have a question about something other than sales,
check our dedicated FAQ page for answers first.
It depends on your purchase.
We do not currently offer flat-rate shipping for print purchases. You will be able to calculate your shipping costs in the checkout process. Of course digital and remote services incur no delivery charges.
We accept VISA, Mastercard Powered by STRIPE. For on-site sales, we use SQUARE which also allows us to accept VISA, MASTERCARD, and CASH. We do not accept PayPal and will not be accepting PayPal in the foreseeable future due to its deceptive and predatory practices against small businesses.
It truly depends on what you ordered. Our printed items may take up to 5-7 business days, handmade items (depending on the item) could take from 5-30 days, digital products are delivered within an hour of purchase, readings are from 24-72hrs. We’ll make sure to give you a shout if we forsee any delays.
Your data is absolutely protected. We do not store any of your payment information on our server. We can’t even see your information when you save a card to your account for easy purchasing. All of our payments are handled by STRIPE which is PCI Compliant and secure as a lady wearing blue lipstick and matching mermaid cut bell-bottomed pants!
For regular or printed orders,
your order is sent for processing and fullfiment. You will be updated with tracking information, exceptions, and inventory alerts if necessary.
For personalized, handmade orders and readings, you will be contacted within 24hrs so we can get the information we need to get your order fullfilled.
You will not recieve an invoice on regular orders, you will promptly receive an emailed receipt (keep that in a safe place!) If you purchase items that require a deposit or payments, you will receive an invoice/reminder after your first immediate payment when the due date for your follow up payments nears.
Send us an email
Join for Notes from The Grimoire!
Subscribe to get our latest and special exclusives EVERY WEEK!